True Connect's Service Engineer will complete the service activities specified in the Service Checklist under the Technician For A Day service. Installation services carried out do not include performance tuning, or installation of products nor application activities not specifically mentioned within the service scope'..

If errors occur during the on-site installation, the Service Engineer will escalate to True Connect's Technical HelpDesk for further troubleshooting to ensure proper overall operation of the system. True Connect Technical Specialist will open a dispatch for service, in accordance with the True Connect Services maintenance agreement for the system.